Return & Refund Policy
Effective Date: 21-02-2024
Thank you for shopping at Saiwani! We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines our guidelines for returning products and receiving refunds. By making a purchase from us, you agree to the terms of this policy.
1. Returns:
a. Eligibility: We accept returns for most products within [insert number] days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
b. Non-Returnable Items: Some products are non-returnable, including but not limited to perishable goods, intimate or sanitary items, and personalized or custom-made items. Additionally, we do not accept returns on sale or clearance items unless they are defective or damaged upon arrival.
c. Return Process: To initiate a return, please contact our customer support team at [insert contact information] to request a return authorization. Please provide your order number and reason for the return. Once your return request is approved, we will provide you with instructions on how to return the item(s).
d. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or the item is defective or damaged upon arrival. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment.
e. Return Inspection: Upon receiving your returned item(s), we will inspect them to ensure they meet our return eligibility criteria. If the item(s) pass inspection, we will process your refund according to the original payment method used for the purchase.
2. Refunds:
a. Refund Processing Time: Refunds will be processed within [insert number] business days of receiving the returned item(s). Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card issuer.
b. Refund Amount: The refund amount will be equal to the purchase price of the returned item(s) minus any applicable restocking fees, return shipping charges (if applicable), or deductions for damage beyond normal wear and tear.
c. Refund Notification: Once your refund has been processed, we will notify you via email. If you have any questions or concerns about your refund, please contact our customer support team for assistance.
3. Exchanges:
We currently do not offer exchanges for returned items. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
4. Contact Us:
If you have any questions or concerns about our Return & Refund Policy or the return process, please contact us at [insert contact information]. Our customer support team is here to assist you and ensure you have a positive shopping experience with Saiwani.
We reserve the right to update or revise this Return & Refund Policy at any time without prior notice.
